Privacy Policy

1. Who We Are

Pathway Recovery and Housing – Abbeyrose House
1 St Micheal Road
Maidstone
ME16 8BS

 

Email: info@abbeyroseaftercare.co.uk
Phone: 07712 655943

 

Please confirm the address spelling and legal organisation details before publishing.

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2. Information We Collect

Depending on how you contact us, we may collect:

Your name
Email address
Telephone number
Organisation and job title
Information you provide through our enquiry or referral forms
Information relating to accommodation, support needs and referrals

 

Where necessary, information provided as part of a referral may include sensitive information relating to health, mental health, alcohol use, safeguarding, risks or support needs.

 

Please do not include detailed medical or safeguarding information in a general website enquiry form unless we specifically ask you to do so.

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3. How We Use Your Information

We may use your information to:

• Respond to enquiries

• Process and manage referrals

• Assess support and accommodation needs

• Provide appropriate support

• Communicate with you or relevant professionals

• Safeguard residents and others

• Manage and improve our services

• Meet our legal and regulatory responsibilities

4. Sharing Information

We may share information where necessary with organisations involved in supporting an individual, such as:

• Local authorities and housing teams

• Adult Social Care

• Mental health services

• Alcohol and addiction services

• GPs and other healthcare professionals

• Voluntary and community organisations

• Families or next of kin, where appropriate

• Other professionals involved in a person’s support

 

We only share information where there is a legitimate reason to do so and, where required, appropriate consent or another lawful basis.

 

We may also share information where required by law or where necessary to protect someone from serious harm.

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5. How We Keep Information Safe

We take reasonable steps to protect personal information from being lost, misused, accessed without permission or disclosed incorrectly.

Access to personal information is limited to people who need it for their role.

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6. How Long We Keep Information

We only keep personal information for as long as necessary for the purpose it was collected and to meet any legal or regulatory requirements.

Our specific retention periods will depend on the type of information and how it is used.

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7. Cookies

Our website may use cookies or similar technologies to help the website function properly and understand how visitors use it.

Where required, we will ask for your consent before using non-essential cookies.

The website owner should confirm which cookies, analytics tools or other tracking services are actually installed before this section is finalised.

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8. Your Rights

Under UK data protection law, you may have the right to:

• Ask for a copy of your personal information

• Ask us to correct inaccurate information

• Ask us to delete information in certain circumstances

• Ask us to restrict how we use your information

• Object to certain uses of your information

• Withdraw consent where we rely on consent

 

To exercise your rights, please contact us using the details below.

Email: info@abbeyroseaftercare.co.uk
Phone: 07712 655943

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9. Complaints

If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your data has not been handled correctly.

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10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated date.

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11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact:

Pathway Recovery and Housing – Abbeyrose House
Email: info@abbeyroseaftercare.co.uk
Phone: 07712 655943